Return & Exchange Policy
Please read our policies carefully before making a purchase.
1. Overview
At MEER EMPIRE, we strive to ensure you are completely satisfied with your purchase. Since we deal in premium imported footwear, we have a strict quality control process. However, if there is a genuine issue with your order, we are here to help.
CRITICAL REQUIREMENT: An unboxing video is MANDATORY for all return and exchange claims. No claims will be entertained without a clear, uncut unboxing video showing the shipping label and the defect/issue.
2. Conditions for Return/Exchange
- The item must be unused, unwashed, and in the exact condition you received it.
- All original packaging, tags, and accessories must be intact.
- Claims must be made within 3 days of receiving the order.
- Exchanges are subject to size availability.
3. What is NOT Covered?
- Minor color variations due to screen displays or photography lighting.
- Slight size variations (we recommend checking our size guide before ordering).
- Damage caused by the customer due to mishandling or improper use.
- Items bought on sale or clearance are final sale and cannot be returned or exchanged.
4. Process for Exchange
To initiate an exchange:
- Contact our support team via WhatsApp at +92 300 1234567.
- Provide your Order ID and the uncut unboxing video clearly showing the issue.
- Once approved by our team, we will guide you on how to send the item back to us.
- The customer is responsible for the return shipping costs unless the wrong item was sent by us.
5. Refunds
We do not offer cash refunds. In case a suitable exchange size is not available, a store credit (coupon code) of equal value will be issued, which you can use for future purchases on our website.